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ConferenceIn person Members only

Membership Operations Forum 2026

A one-day practical forum for small and medium associations looking to improve member onboarding, event bookings, renewals, finance processes and digital engagement.

Date and timeOct 15, 2026, 10:30-17:45
LocationCloth Hall Court
Time zoneEurope/London

About this event

The Membership Operations Forum 2026 brings together association professionals for a focused day of practical sessions, peer discussion and operational insight. The event is designed for small and medium-sized associations that want to improve how they manage memberships, events, payments, communications and reporting. Sessions will cover onboarding journeys, renewal processes, event booking experience, sponsor management and how to use data to make better operational decisions. Delegates will leave with practical ideas they can apply immediately within their own organisations.

Venue

Cloth Hall CourtCloth Hall CourtQuebec StreetUnited KingdomLeeds LS1 2HA

Agenda

  1. Registration and Networking

  2. Welcome and Opening Remarks

    Sarah Mitchell

  3. Designing a Better Member Journey

    Daniel Price

  4. Refreshment Break

  5. Renewals, Payments and Reducing Admin Friction

    Emma Carter

  6. Event Booking Experience: What Members Expect

    Rachel Evans

  7. Lunch and Sponsor Networking

  8. Making Better Use of Member Data

    James Walker

  9. Panel: What Small Associations Need from Technology

    Daniel Price, Emma Carter, Rachel Evans

  10. Refreshment Break

  11. Building a 90-Day Improvement Plan

    Sophie Green

  12. Closing Summary and Next Steps

    Sarah Mitchell

Speakers

Sarah Mitchell

Chief Executive, Association Leadership Network

Sarah works with professional bodies and trade associations on governance, strategy and member value.

Daniel Price

Membership Consultant, MemberPath Advisory

Daniel helps associations improve onboarding, retention and member communications.

Emma Carter

Finance Operations Lead, Xero

Emma supports organisations with finance process improvement and cloud accounting adoption.

Rachel Evans

Events Manager, Association Events Collective

Rachel specialises in event delivery, delegate experience and post-event engagement.

James Walker

CRM & Data Specialist, YourPeople

James works with associations to improve CRM usage, reporting and operational workflows.

Sophie Green

Operations Director, Small Charities Forum

Sophie leads operational improvement projects across membership, events and communications.

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